1. Who We Are
Sanguine Company ("we", "us", "our") is a technology company based in Embu, Embu County, Kenya. We sell premium electronics and provide professional ICT services to individuals, businesses, and organisations across Kenya.
This Privacy Policy applies to information collected through our website, in-person visits, service bookings, and any other interaction you have with Sanguine Company.
Data Controller: Ronny Mwenda Sanguine, Chief Executive Officer — Sanguine Company, Embu, Kenya. Email: ronnymwenda89@gmail.com
2. Information We Collect
We collect the minimum information necessary to serve you well. This may include:
- Identity data — your name, as provided when creating an account or booking a service
- Contact data — email address, phone number, physical address
- Transaction data — details of products or services you have purchased or enquired about
- Technical data — IP address, browser type, pages visited, time spent on site (collected automatically via server logs)
- Communications data — messages you send us through our contact form, WhatsApp, or email
- Account data — username, hashed password, and role if you create an account on our platform
We do not collect sensitive personal data such as national ID numbers, financial account details, health information, or biometric data.
3. How We Use Your Data
We use your information only for legitimate purposes, including:
- Processing and fulfilling your orders and service bookings
- Responding to enquiries and providing customer support
- Sending order confirmations, service updates, and invoices
- Improving our website, products, and services through aggregated analytics
- Complying with legal obligations under Kenyan law
- Sending occasional marketing communications — only if you have opted in
We will never use your data for automated decision-making or profiling that produces legal effects concerning you.
4. Data Storage & Security
Your data is stored on secure servers. We implement industry-standard security measures including:
- Password hashing (passwords are never stored in plain text)
- HTTPS encryption for all data transmitted to and from our website
- Restricted access — only authorised personnel can access personal data
- Regular security reviews of our systems and processes
We retain your personal data only for as long as necessary to fulfil the purpose it was collected for, or as required by Kenyan law. Account data is deleted upon verified account deletion request.
⚠️ While we take every reasonable precaution, no internet transmission is 100% secure. Please protect your account credentials and notify us immediately if you suspect unauthorised access.
5. Sharing Your Data
We do not sell, rent, or trade your personal information. We may share data with trusted third parties only in the following circumstances:
- Service delivery — logistics or courier partners needed to deliver your order
- Payment processing — secure payment gateways (e.g., M-Pesa, bank transfer) that handle transactions
- Legal compliance — if required by Kenyan law, court order, or government authority
- Business transfers — in the unlikely event of a merger or acquisition (you will be notified)
All third-party partners are required to maintain the confidentiality of your data and may not use it for any other purpose.
6. Your Rights
Under the Kenya Data Protection Act, 2019, you have the following rights regarding your personal data:
- Right of access — request a copy of the personal data we hold about you
- Right to rectification — request correction of inaccurate or incomplete data
- Right to erasure — request deletion of your data where there is no lawful reason for us to keep it
- Right to object — object to processing of your data for marketing purposes
- Right to data portability — receive your data in a structured, machine-readable format
- Right to withdraw consent — where processing is based on consent, you may withdraw at any time
To exercise any of these rights, please contact us at ronnymwenda89@gmail.com. We will respond within 30 days.
7. Cookies
Our website uses minimal cookies to ensure it functions properly. These include:
- Session cookies — temporary cookies that expire when you close your browser, used to manage your login state
- Functional cookies — remember your preferences (e.g., language) during a session
We do not currently use advertising or tracking cookies. You can disable cookies in your browser settings, though this may affect certain features of the site.
8. Children's Privacy
Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from anyone under 18 years of age. If you believe a minor has provided us with personal information, please contact us immediately and we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will:
- Update the "Last updated" date at the top of this page
- Notify registered users by email where required
- Display a notice on our homepage for material changes
We encourage you to review this page periodically. Your continued use of our services after any changes constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out:
Embu, Embu County, Kenya
You may also submit a complaint to the Office of the Data Protection Commissioner of Kenya if you believe your rights have been violated.