1. Acceptance of Terms
By accessing or using the Sanguine Company website, placing an order, or engaging our ICT services, you agree to be bound by these Terms and Conditions in full. If you do not agree with any part of these terms, you must not use our services.
These terms apply to all visitors, users, customers, and employees of Sanguine Company.
These Terms and Conditions were last updated in June 2025 and supersede all previous versions.
2. Our Services
Sanguine Company provides the following categories of products and services:
- Sale of new and certified electronics including laptops, desktops, phones, printers, and accessories
- Professional ICT services including network setup, repairs, software installation, and IT support
- Cloud computing solutions, web development, and digital transformation consultancy
- Service bookings and scheduling via our online forms
- Employee and staff portals for internal use
We reserve the right to modify, suspend, or discontinue any service at any time with reasonable notice to affected customers.
3. User Accounts
Some features of our platform require you to create an account. By creating an account you agree to:
- Provide accurate, current, and complete information during registration
- Keep your password secure and not share it with any third party
- Notify us immediately if you suspect any unauthorised access to your account
- Accept responsibility for all activities conducted under your account
We reserve the right to suspend or terminate accounts that violate these terms, engage in fraudulent activity, or pose a security risk.
4. Products & Pricing
All prices displayed on our website are in Kenyan Shillings (KES) unless stated otherwise. Prices are inclusive of applicable VAT unless explicitly stated as exclusive.
- Prices may change without prior notice, but confirmed orders will be honoured at the price displayed at time of purchase
- Product images are for illustrative purposes â actual product appearance may vary slightly
- Product availability is subject to stock levels; we will notify you promptly if an item becomes unavailable after your order
- We reserve the right to cancel orders that appear fraudulent or that contain pricing errors
5. Payments
We accept the following payment methods:
- M-Pesa (Paybill / Send Money)
- Bank transfer (details provided upon order confirmation)
- Cash on delivery (within Embu and select areas â confirm availability)
Payment is required before goods are dispatched or services are rendered, unless a credit arrangement has been expressly agreed in writing. All payment records are retained for a minimum of 7 years in compliance with Kenyan tax law.
â ī¸ We will never ask you for payment via unofficial channels. If you receive suspicious payment requests claiming to be from Sanguine Company, please contact us immediately.
6. Warranties & Returns
All products sold by Sanguine Company are covered by the manufacturer's warranty. Our additional terms are:
- 7-day return window â items may be returned within 7 days of purchase if unused, in original packaging, with proof of purchase
- Defective items â products found defective on arrival will be replaced or refunded within 14 days of reported defect
- Warranty claims â we will assist you in processing manufacturer warranty claims for products within the warranty period
- Service warranty â ICT repair services carry a 30-day workmanship warranty; if the same fault recurs, we will repair it at no charge
Returns are not accepted for software, opened consumables (ink, toner), or items damaged due to misuse. To initiate a return, contact us at ronnymwenda89@gmail.com with your order details.
7. Intellectual Property
All content on the Sanguine Company website â including text, graphics, logos, images, and software â is the property of Sanguine Company or its content suppliers and is protected by Kenyan and international copyright law.
- You may not reproduce, distribute, or create derivative works from our content without express written permission
- You may share links to our website for legitimate informational purposes
- The Sanguine Company name, logo, and brand assets are trademarks and may not be used without authorisation
8. Prohibited Use
You agree not to use our website or services to:
- Violate any applicable Kenyan or international law or regulation
- Engage in fraudulent, deceptive, or harmful behaviour
- Attempt to gain unauthorised access to our systems or other users' accounts
- Transmit spam, viruses, malware, or any other harmful code
- Scrape, harvest, or collect data from our website without written consent
- Impersonate any person or entity or misrepresent your affiliation with any person
- Interfere with or disrupt the integrity or performance of our website or services
Violation of these prohibitions may result in account termination, legal action, or both.
9. Limitation of Liability
To the fullest extent permitted by Kenyan law, Sanguine Company shall not be liable for:
- Indirect, incidental, or consequential damages arising from use of our products or services
- Data loss or corruption not caused by our direct negligence
- Interruptions to our website or services caused by events outside our reasonable control (including power failures, internet outages, or natural disasters)
- Third-party content, links, or services accessed through our website
Our total liability to you for any claim arising from a transaction shall not exceed the amount you paid for the product or service in question.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
10. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Kenya. Any disputes arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the courts of Kenya.
We encourage resolution of disputes through direct communication first. Please contact us before initiating legal proceedings â most issues can be resolved promptly and amicably.
11. Changes to These Terms
We may revise these Terms and Conditions at any time. Changes will be posted on this page with an updated effective date. For significant changes, we will notify registered users by email. Continued use of our services after changes are published constitutes your acceptance of the revised terms.
12. Contact
If you have questions about these Terms and Conditions, please contact us: